Privacy Policy — 9apeso

This Privacy Policy ("Policy") describes how 9apeso ("we," "us," "our," or "the Platform") collects, uses, discloses, and protects the personal information of users ("you," "your," or "Player") who access or use the 9apeso website, mobile platform, games, and related services (collectively, the "Services").

9apeso is committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as all other applicable Philippine data protection laws. By accessing or using the 9apeso platform, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Policy.

This Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree with any part of this Policy, you must immediately cease using the 9apeso platform and close your account.

9apeso collects several categories of personal information to provide, maintain, and improve our Services. The types of information we collect include:

2.1 Information You Provide Directly. When you register an account on 9apeso, you provide us with personal information including but not limited to:

• Full name (as it appears on your government-issued ID)
• Date of birth (to verify you are at least 21 years of age)
• Email address
• Mobile phone number
• Residential address
• Username and password
• Payment information (GCash number, PayMaya account, bank account details, card information)
• Government-issued identification documents (passport, driver's license, SSS/UMID card) for KYC verification

2.2 Information Collected Automatically. When you access or use the 9apeso platform, we automatically collect certain technical and usage information, including:

• IP address and geolocation data
• Device type, operating system, and browser type
• Pages visited, time spent on pages, and navigation paths
• Game play history, wagers placed, and outcomes
• Deposit and withdrawal transaction history
• Login timestamps and session duration
• Cookies and similar tracking technologies (see Section 9 for details)

2.3 Information from Third Parties. We may receive information about you from third-party service providers, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, and fraud prevention partners. This information is used to verify your identity, process transactions, and protect against fraudulent activity.

9apeso uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision. We use your information to create and maintain your player account, authenticate your identity, process your login requests, and provide you with access to the 9apeso platform and all available games and features.

3.2 Transaction Processing. We use your payment information to process deposits, withdrawals, and other financial transactions on the 9apeso platform. This includes verifying the ownership of payment methods and complying with anti-money laundering (AML) regulations.

3.3 Identity Verification and KYC Compliance. We use your identification documents and personal information to verify your age (ensuring you are at least 21 years old), confirm your identity, and comply with Know Your Customer (KYC) requirements under Philippine law.

3.4 Customer Support. We use your contact information to respond to your inquiries, resolve technical issues, and provide customer support via live chat, email, or other communication channels.

3.5 Marketing and Promotions. With your consent, we may use your email address and mobile number to send you promotional offers, bonus notifications, newsletters, and other marketing communications related to 9apeso services. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or adjusting your account preferences.

3.6 Platform Improvement and Analytics. We use aggregated and anonymized usage data to analyze player behavior, identify trends, improve the 9apeso platform, optimize game offerings, and enhance the overall user experience.

3.7 Security and Fraud Prevention. We use your information to detect, prevent, and investigate fraudulent activity, unauthorized access, bonus abuse, collusion, and other violations of our Terms and Conditions. This includes monitoring gameplay patterns, transaction history, and device information.

3.8 Legal and Regulatory Compliance. We use your information to comply with applicable laws, regulations, and legal processes, including responding to lawful requests from government authorities, law enforcement agencies, and regulatory bodies.

Under the Data Privacy Act of 2012, 9apeso processes your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes, such as receiving marketing communications.
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you under the Terms and Conditions, including providing access to the platform, processing transactions, and delivering customer support.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC requirements, AML regulations, age verification mandates, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and analytics, provided that such interests do not override your fundamental rights and freedoms.

9apeso does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

5.1 Service Providers. We share your information with trusted third-party service providers who perform services on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud detection services, cloud hosting providers, and customer support platforms. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

5.2 Game Providers. We share limited information with game developers and providers whose games are available on the 9apeso platform. This information is necessary to deliver game content, track gameplay, and ensure fair play.

5.3 Legal and Regulatory Authorities. We may disclose your information to government agencies, law enforcement authorities, regulatory bodies, and courts when required to do so by law, legal process, or regulatory request, or when necessary to protect the rights, property, or safety of 9apeso, our users, or the public.

5.4 Business Transfers. In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity, subject to the same privacy protections outlined in this Policy.

9apeso implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Secure storage of personal information on encrypted servers with restricted access
• Multi-factor authentication for administrative access to sensitive systems
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality obligations
• Firewall protection and intrusion detection systems

While we take all reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. 9apeso cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

You are responsible for maintaining the confidentiality of your login credentials. If you suspect that your account has been compromised, you must notify 9apeso immediately via our support channels.

9apeso retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

7.1 Active Accounts. For active player accounts, we retain your personal information for the duration of your account's active status and for a reasonable period thereafter to address any post-closure inquiries or disputes.

7.2 Closed Accounts. After you close your account, we retain certain information (including transaction history, KYC documents, and gameplay records) for a minimum of five (5) years to comply with Philippine anti-money laundering regulations, tax reporting requirements, and other legal obligations.

7.3 Marketing Data. If you opt out of marketing communications, we will retain your contact information on a suppression list to ensure we do not contact you again for marketing purposes.

7.4 Anonymized Data. We may retain anonymized and aggregated data indefinitely for analytical and statistical purposes. Such data cannot be used to identify you personally.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal retention requirements.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] (plain text). We will respond to your request within thirty (30) days in accordance with applicable law.

9apeso uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver personalized content and advertisements.

9.1 Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly, including authentication, session management, and security features.
• Performance Cookies: Collect information about how you use the platform, such as pages visited and errors encountered, to help us improve performance.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness.

9.2 Managing Cookies. You can control and manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the 9apeso platform and prevent you from accessing certain features.

The 9apeso platform may contain links to third-party websites, services, or applications that are not operated or controlled by 9apeso. This Privacy Policy does not apply to such third-party sites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit. 9apeso does not endorse or assume any responsibility for the content, privacy policies, or practices of third-party websites.

The 9apeso platform is not intended for use by individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete that information and terminate the associated account.

If you are a parent or guardian and believe that your child has provided personal information to 9apeso, please contact us immediately at [email protected] (plain text) so that we can take appropriate action.

Your personal information may be transferred to, stored, and processed in jurisdictions outside the Philippines where our service providers and partners are located. These jurisdictions may have data protection laws that differ from those of the Philippines.

When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. Such safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

9apeso reserves the right to amend, modify, or update this Privacy Policy at any time to reflect changes in our practices, services, or applicable laws. Any changes will be effective immediately upon posting the revised Policy on the 9apeso platform, unless a later effective date is specified.

Where changes are material, we will make reasonable efforts to notify you via email or an in-platform notification prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the 9apeso platform following the posting of changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

• Data Protection Officer: [email protected] (plain text)
• Customer Support: Live chat available 24/7 on the 9apeso platform
• General Inquiries: [email protected] (plain text)

We will respond to all inquiries within a reasonable timeframe in accordance with applicable law.